Starter
Live TV and the on-demand library in Full HD on one device.
A$69/ year
Usually A$99
- 40,000 live channels with EPG
- 90,000 films & series on demand
- Full HD streams
- 1 device
WhatsApp first
The quickest way to contact us
WhatsApp on +44 7490 300294 handles both sales and support. The number has an international prefix, but WhatsApp runs over Wi-Fi or mobile data rather than call credit, so reaching us from Australia or New Zealand costs no more than any other chat. Save the number in your phone, open WhatsApp and send a message; there is no form to fill in and no ticket number to remember.
Before buying, ask us anything: which plan suits your household, whether your TV can run the apps, or how the channel guide handles local time. After buying, we help with installation, logins, favourites and any channel that misbehaves. If you are completely new to how IPTV works, we are happy to start from the very beginning.
Plans
Pick your IPTV AUNZ plan
One year or lifetime, switched on within minutes.
Our pick
Premium 4K
The bigger library in 4K with 3-day catch-up.
A$119/ year
Usually A$169
- 60,000 live channels with EPG
- 200,000 films & series on demand
- 4K Ultra-HD picture
- 3-day replay · 1 device
Lifetime Max
Pay once: dedicated server and up to 4 screens.
A$499one-off
Usually A$769
- 80,000+ live channels with EPG
- 250,000+ films & series
- Dedicated server · up to 4 screens
- 7-day replay
- A$99Starter · 2 screens1 year · Full HD · 2 devices
- A$199Premium 4K · 2 screens1 year · 4K · 2 devices
- A$219Premium 4K · Lifetimeone payment · 1 device
- A$419Premium 4K · 3 screens · Lifetimeone payment · 3 devices
- 💳 Card
- Apple Pay
- Google Pay
- Crypto
- 🎁 Gift card
- 🏦 Bank transfer −10%
Your login lands by email, usually in 5–30 minutes.
What to include when you contact support
Send these with your first message and most issues get sorted without any back-and-forth.
Your device
Say what you are watching on: a Firestick, a Samsung telly, an Android box, an iPad, whatever it is.
Your app
Name the player too. TiviMate, Smarters and IBO each tuck their settings away in different places.
What went wrong
Tell us which channel or film, about when, and whether the rest of the lineup was fine at the time.
A screenshot or photo
A quick picture of any error message on screen saves a lot of back-and-forth.
Your order email
Tell us which email you ordered with, so the right account comes up first time.
Contact by email
Prefer email? Write to [email protected]. Email suits longer questions, anything you want in writing, and requests for company details, which we provide on request. Replies by email can take a little longer than WhatsApp, so for urgent setup help on match night, WhatsApp is the better choice.
Your login details are also sent from our email system after payment, usually within 5 to 30 minutes. If you cannot find them, check spam and promotions first, then contact us with the email address you used at checkout.
Before you message
Answers you might find before you contact us
Plenty of common questions already have answers on the site. Our FAQ page covers plans, payment, devices and support. Installing a player right now? The Smarters Pro guide and Firestick guide walk through each step. Prices for every plan are on the plans page.
Still stuck? That is exactly what we are here for. A two-line message is enough to get started.
Questions about how to contact us
Why does the WhatsApp contact number start with +44?
It is an international number. Because WhatsApp uses your data or Wi-Fi rather than international call rates, messaging it is no different from chatting with a friend down the road.
Which days can I contact support?
Seven days a week on WhatsApp, including weekends, when most live sport is on.
Can I contact you before buying a plan?
Please do. A short note about your devices and viewing habits is enough for us to point you at the right plan, or to tell you if we are not a good fit.
What is the best way to contact you about a missing login email?
WhatsApp, with the email address you used at checkout. We will check the order and resend the details.
Can I get company details through the contact email?
Yes, just ask. We send company details by email or WhatsApp on request.
Do you take phone calls?
Messages are the best way to reach us, because screenshots and step-by-step instructions are much easier to share in writing.
Ready to contact us?
One tap opens WhatsApp with a greeting already typed. Hit send and a real person picks it up, any day of the week.